(Junior) Cash Collection Specialist with French

• Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments
• Identificating non-payment reasons and payment behavior analysis
• Open items monitoring and classification
• Working closely with customers and internal departments

• Performing analysis, conducting investigations and reconciliations of accounts
• Preparing and sending documents and reports
• Managing dunning process
• Coordinating cash collection and customer inquiries
• Following confidential data protection rules, internal guidelines and procedures
• Working with accounting documents, processes data and vouchers 
• Making sure that the accepted service level is maintained
• Checking or obtaining necessary authorizations
• Ensuring customer’s master data is up-to-date
• Encouraging cooperation, teamwork and knowledge sharing
• Cooperating with Process Managers and Architects to ensure process optimization and standardization
• Independently handling incoming/outgoing communication in a second foreign language

* Perform all other duties assigned or delegated by supervisors