Customer Service Representative
Hybrid Model (remotely & in the office)
Do you want to be responsible for the smooth commercial execution and operational Customer Service? Process, document and monitor administrative part of aircraft components? Ready for new challenges?
Step into a world where limits are surpassed, and success is guaranteed! Apply to make a difference!
Facts
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Location
Miami Lakes (FL)
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Employment level
Direct entry
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Function
Customer service
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Working time
Full time
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Publishing date
09-18-2024
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Application deadline
10-10-2024
Your main tasks include, among others:
- Handle all process-related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
- Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
- Detect and invoice cases of mishandling, modification, and scrap
- Work independently on loans, sales and 1:1 exchanges
- Proactively work to resolve claims and discrepancies as they occur
- Independent responsibility for commercial processing and operational handling of the contract from the point of view of cost effectiveness
- Independently handle initial contact from all customers assigned for all issues of daily operational business
- Monitor and support performance level reporting
* All other duties as assigned or required
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Step into the role of a Customer Service Representative, check the requirements below:
- High school diploma/GED desirable
- College degree/vocational training desirable
- Bachelor’s degree desirable
- 1-2 years of experience in MRO Customer Service desirable
- Fluency in English language required
- German and Spanish language desirable
- Knowledge in MRO Customer Service required
- MS Office and SAP as user
- Excellent cost consciousness
- Excellent detail oriented
- Excellent communication skills
- Excellent problem solving
- Excellent quality consciousness
- Excellent productivity driven
- Excellent customer service
- Excellent negotiating skills
- Excellent responsibility
- CSX is responsible for and influences up to USD $25,000
- Willingness to travel
- Shift work / overtime
- Constant time pressure
- High stress levels
- Must possess a legal work permit in the U.S.
* CV/Resume required
* Company may provide relocation assistance
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
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