Customer Engineering Manager
Are you ready to soar to new heights in your career? Are you ready for new challenges?
Drive strategic management / engineering of technical topics, fostering strong customer relationships and seamless communication for top-tier MRO component maintenance solutions – this is your chance to take off!
Apply now and take your career to new altitudes!
Facts
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Location
Miami Lakes (FL)
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Employment level
Direct entry
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Function
Engineering, Customer service
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Working time
Full time
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Publishing date
09-18-2024
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Application deadline
10-09-2024
As the Customer Engineering Manager, you will perform the following duties:
- Define and manage technical/engineering strategy of assigned accounts
- Proactive technical analysis of NFF, low TSI, non-routine and define KPIs for assigned accounts
- Manage all technical inquiries, being the interface between the customer and LHT engineering
- Become knowledgeable of, and translate, customer maintenance programs and requirements into LHT processes
- Regular customer reporting (reliability, rogue, quality, warranty)
- Prepare and lead technical review meetings with customer (remote and on-site)
- Present LHT/LTCS (technical) improvements to customers
- Represent the LHT engineering organization including subsidiaries
- Work in and with various software systems and company E-tools to research and collect maintenance data
* All other duties as assigned or required
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
To thrive in this role, we value a combination of the following requirements:
Education
- High school diploma/GED required
- College degree/vocational training required
- Bachelor’s degree required
- Master’s degree desirable
Professional experience required
- 3-4 years of experience in Aviation MRO Engineering
Languages
- Fluency in English required
- Spanish and German desirable
Industry knowledge required
- Component/System Engineering
- Sales/Customer Service (MRO)
Expert knowledge desirable
- General Airworthiness Authority knowledge
- Air Carrier Maintenance Programs (CAMP)
Computer skills
- MS Office and SAP as user
Environmental influences or other encumbrances
- Must possess permit to work in the U.S.
- Willingness to travel
Aviation environment
- Constant time pressure
- High stress levels
* CV/Resume required
* Company may provide relocation assistance
* Hybrid Model (remotely & in the office)
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
www.lufthansa-technik.de
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