Customer Service Management (m/w/divers)
World market leader in the MRO industry is only possible with the right people. With our passion and understanding of quality, we are shaping the future of the aviation industry. Let's take off together!
Facts
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Location
Hamburg
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Employment level
Direct entry
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Function
Customer service
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Working time
Full time
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Salary
from 57.000 euros p. a.
As a Customer Service Manager you are an expert in the component repair services and customer relationship management:
- You are the central operational contact person in customer service for aircraft component repair services
- You look after our customers and develop sustainable customer relationships on working level
- You operationally manage the whole value chain of single event services as part of an international customer service team
- You actively shape problem solutions along the fulfilment process chain with the support of KPIs
- You monitor costs and revenues on the relevant sales transactions
- You validate contractual alignment and negotiate individual solutions with customers
Profit sharing / LVV (bonus), Free parking, Lufthansa shares, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, bike leasing, Discounts / shopping, Development programs / Training opportunities, 13th monthly salary
We would be delighted if you meet the following requirements:
- Completed technical or commercial apprenticeshin
- Relevant additional qualification related to the assigned task or proven equivalent qualifications in individual cases
- Professional experience in material management or technical customer service
- Very good knowledge of English
- Very good IT skills
- Openness to travelling domestically and abroad
Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
www.lufthansa-technik.de
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