MES Customer Service Project Manager
Are you ready to deliver exceptional customer service by leveraging your expertise in communication and coordination? Build strong bonds with customers and ensure their loyalty to the company? Eager for a fresh challenge that pushes your skills to new heights?
Look no further – it's time to join the extraordinary team at Lufthansa Technik Engine Services!
Facts
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Location
Tulsa (OK)
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Employment level
Direct entry
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Function
Project Management, Customer service
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Working time
Full time
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Publishing date
09-06-2024
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Application deadline
10-04-2024
As the MES Customer Service Project Manager, you will be entrusted with a spectrum of responsibilities, including:
- Primary point of contact for the customer. Communicate courteously with customers and coordinates to satisfy customer's requirements and expectations
- Coordination of work scope induction dates, field service events, and internal job management
- Develop and direct procedures and methods that ensure quality standards and budget are met and maintained
- Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network
- Organize and manage multiple priorities and events simultaneously
- Provide problem resolution to facilitate continuous improvements and improved working relationships
- Customer relationship management (feedback management, customer visits and entertainment, event review meetings, etc.)
* Perform all other duties as assigned or required
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
To be successful in this role, you will need to have a combination of the below requirements:
- High school diploma/GED required
- Bachelor’s degree required
- At least 3 years of Aviation/Engine experience preferred
- Fluency in English language required
- Basic knowledge of PowerPoint
- Word, Excel and Outlook as user
- Excellent analytical skills
- Excellent business sense
- Excellent cost consciousness
- Excellent detail oriented
- Excellent innovation
- Excellent communication skills
- Excellent problem solving
- Excellent productivity driven
- Excellent safety and security
- Excellent strategic thinking
- Excellent leadership skills
- Willingness to travel (out of country travel necessary)
- Must possess a valid driver’s license
- High stress levels
- Lift up to 70 lbs
- Outdoor weather conditions
- Must be willing to work shifts
- Must possess permit to work in the U.S.
* CV/Resume required
* Company may provide relocation assistance
Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.
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