Internship Ground Operation and Process Management

You can only take off from the ground!

Ground Ops forms the interface between flight operations and the product area.

Our tasks include the definition of passenger and baggage processes for the hub airlines of the Lufthansa Group, as well as the communication of these topics. This includes check-in, boarding, the sale of ancillary services and baggage logistics.

Facts

  • Location

    Frankfurt / Main

  • Employment level

    University internship

  • Function

    Project Management, Process Management

  • Working time

    Full time

  • Publishing date

    06-12-2024

  • Application deadline

    07-14-2024

apply

In our team at five locations and all hubs of the Lufthansa Group, you can expect exciting tasks to actively help shape the (digital) future of processes at the airport.

  • Supporting test runs in ongoing airport operations to introduce new processes and helping to design innovative processes for greater customer satisfaction
  • Tracking user numbers and creating reports that are made available to management as a control tool
  • Collecting data relating to passenger and baggage processes on site in individual areas of airport operations and setting up a dashboard for global ground operations
  • Creating presentations and updating guidelines
  • Support for upcoming project initiatives
  • Planning, organizing and participating in events and workshops
  • Support with routine activities

Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Flexible working hours, Fitness studio / sports facilities / company football etc.

Video: https://player.vimeo.com/video/377748739
Take off with our processes

The internship is scheduled to start in August/September 2024 for 6 months. The internship is remunerated.

Application process
  • You submit your application
  • You take an online test (within 10 days)
  • We review your application
  • Interview (virtual or face-to-face)
  • Final decision

We are looking for you and your skills to join our diverse team!

  • You are at least in the 3rd semester of a degree program at the time of the internship
  • Enrollment for the entire duration of the internship (current certificate of enrollment and written proof of mandatory internship must be enclosed with the application) or internship between the Bachelor's and Master's degree program (Gap Year)
  • Very good written and spoken English skills
  • High level of commitment and independence
  • Strong ability to work in a team
  • Reliability and sociability
  • Very good knowledge of MS Office applications, especially MS Excel and MS PowerPoint
  • Analytical and conceptual thinking skills
  • Experience in project management

Further information can also be found in our FAQs.

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
apply
Lufthansa Group
zurueck