UX & Copy Writer (m/f/d)

You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt.

Facts

  • Location

    Frankfurt

  • Employment level

    Direkteinstieg

  • Function

    IT

  • Working time

    Full-time or part-time

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As a UX writer, I craft clear and engaging language that guides users through our digital channels. Working closely with designers, developers, and product managers, I ensure every word enhances clarity, usability, and brand voice, aiming to delight and empower users at every interaction.  

  • Designing information and communication flows for customer oriented digital products, including conversational dialogues 
  • Stand in for user centred methodologies, UX writing standard and guidelines as well as user research in an agile working environment. 
  • Create and maintain content assets with high standards towards user guidance, readability, findability, conciseness and in accordance to WCAG standards  
  • Manage content planning, production, and orchestration of customer information on digital services, including editing and copy writing for external customer communication channels 
  • Elaborate communication plans and allocate communication measures with a cross-channel view in customer communication touchpoints of the LHG and execute distribution to channel owners 

Profit sharing / LVV (bonus), Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Mentoring, Fitness studio / sports facilities / company football etc., Free snacks / drinks

Video: https://player.vimeo.com/video/825526476
A day with us

Hotfixes, release cycles, PI planning...- are part of our everyday life. The difference is that you have the opportunity to design the digital touchpoints for passengers of the Lufthansa Group airlines.Your ideas are transformed into customer-centric high-end IT solutions.

  • Bachelor's degree or equivalent professional education in UX design, digital media, linguistics, communication or information management 
  • Excellent communication and editing skills in DE and EN, with the ability to identify target audiences and create content. 
  • Strong teamwork skills and a cross-functional and agile approach with a complex network of internal/external partners 
  • Expertise in digital content management and assets (tone of voice, online readability, conciseness, graphical elements, SEO, WCAG) 
  • High organizational skills and highly capable to reduce complexity 
  • Experience in prototyping and basic understanding of HTML and CSS is a plus. 
  • Frustration tolerant, constructive and searching for ways to move forward 
About Lufthansa Group Digital Hangar GmbH

Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.

www.digitalhangar.aero
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