UX Researcher - German Speaking (f/m/diverse) - Hybrid
As UX Researcher (f/m/diverse) you are part of a cross-functional team. You play a crucial role in our experience team and you work in close collaboration with Product Designers, Product Owners and Data Analysts, helping them to do the right decisions based on qualitative and quantitative research insights.
Facts
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Location
Köln
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Employment level
Direkteinstieg
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Function
Design / Gestaltung
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Working time
Full time
What you’ll do
- Discover: With strong empathy, you’ll help us to build a deep understanding of problems and needs of our website and app users – by conducting first level research and gathering insights from our various digital and analogue customer touch points
- Define: You convert problem statements and insights into opportunities – you help our teams to make product decisions based on user statements, exploratory research as well as quantitative and qualitative data
- Develop: With a strong understanding of research methodologies, you set the stage for user research at Eurowings Digital – by preparing, executing and analysing usability tests, moderating customer workshops or leading through user labs
- Deliver: You convert your insights and findings into recommendations of action for the squads. To enrich our product strategy over time, you validate personas, user journeys and product strategy in collaboration with the Product Design team to communicate insights across development teams and the whole company
What you’ll bring
- Strong communication and presentation skills to pitch and validate long term user research strategies with your peers
- You know the scrum process and methods like design thinking or design sprints
- Ability to motivate yourself and your colleagues to strive for the best user experience
What you’ll need
- Approximately 2-4 years’ experience working at customer-focused product companies or digital agencies, where you were part of delivering an outstanding user experience
- A degree in psychology, social sciences, human-machine interaction, user experience design or similar and/or proven relevant professional experience
- A deep understanding of research methodologies and UX principles in general.
- Expertise in qualitative and moderated research methods. Ideally you have good knowledge of quantitative and unmoderated methods
- First experience with the creation and maintenance of user panels and insights repositories
- An understanding of Web Analytics (Google/Adobe) as well as voice of customer analytics and you know how to include data with research insights
- Fluent in German and English
We want to unfold the world to our customers. Eurowings Digitals mission is to deliver the most convenient and affordable end2end travel experience by connecting the physical and digital world. While our customers enjoy their journey, we take charge of a carefree travel experience. Not only offering quality flights for affordable prices, but being a travel companion all along the way. From their first inspiration to their favorite travel memories. Therefore we launched a whole new company which puts their customer into their total focus. Together we are going to discover, develop and test new products along the whole customer journey, on- and offline. In agile and diverse teams we will revolutionize the way of travelling.
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