Service Center Agent
The Service Center Agent is responsible for the handling and assistance of Remote Ticketing stations. A service center agent plays a critical role in providing efficient and effective customer service. They are the frontline representatives of a company, responsible for handling customer inquiries, resolving issues, and providing support.
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Facts
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Location
Porto
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Employment level
Direct entry
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Function
Customer service
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Working time
Full time
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Publishing date
01-25-2024
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Application deadline
05-31-2024
The Service Center Agent is responsible for:
- Complete handling of all ticketing functions (reservation, ticket issuance, SSR booking, EMD, EBT and MCO issuance, fare calculation and ticket reissues)
- Ticket trouble shooting (revalidation, involuntary/SC ticket reissue)
- BOP and flight analysis (checking booking status, SSR status, ID)
- Handling of incoming calls and Emails
- Handling of incoming Queues
- Handling of all ticket related issues in case of irregularities (rebooking of passengers, DBC value calculation)
- To take on other customer service duties which may arise, Bas well as carrying out service center related tasks in connection with prior agreements
- Participating in jobs and tasks beyond own job responsibilities
- Execute other relevant tasks for LGSP Organization
The ideal Service Center Agent should meet the following requirements:
- Degree in Tourism, Languages and Literatures, or similar
- Experience in similar fields (preferred)
- Intermediate / advanced level of German (min. B1, ideally C1 / C2)
- Fluency in English
- Focus on problem solving
- Interest in acquiring new technical knowledge in the field
- Availability to work in rotating shifts
- Excellent communication skills
*Must possess a legal work permit in Portugal
Lufthansa Ground Services Portugal (LGSP) is a 100% Deutsche Lufthansa AG subsidiary with its center of operations based in Portugal. The head office is in Porto. Airport Services and Service Center for worldwide airline operations and sales are the core businesses of LGSP The company was founded in 2011 with 37 employees. In 2018 the number raised to over 260. As a Deutsche Lufthansa AG subsidiary, the company attaches great importance to quality and innovation, safety and reliability. LGSP strategic objective is to achieve long-term value creation and profitable growth.
www.lufthansa-lgsp.comTeilen über Ihren Social Media Account
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