Senior IT Operations Manager (m/f/d)

Frankfurt am Main/ Hybrid

You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt.

Facts

  • Location

    Frankfurt

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full-time or part-time

As a SENIOR IT Operations MANAGER for our Platform, I am a key player in delivering real impact in digitizing the travel experience of clients of the Lufthansa Group. I have the responsibility to ensure availability, performance, and quality of our products by defining high maturity ITSM processes.

What I will do

  • Be the point of contact for a team of nearshore operators.
  • Monitor the middleware infrastructure and components, and support resolving system issues.
  • Check the performance, the capacity and help forecasting the future needs in operational support.
  • Provide best practices to run the system stable and smooth.
  • Communicate risks, issues, challenges, and status/progress of the incidents raised.
  • Help ensuring that the systems are secure, consistent, and reliable.
  • Resolve issues escalated by technicians and engineers.
  • Ensure data is handled, transferred, or processed according to legal and company guidelines.

Profit sharing / LVV (bonus), Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Mentoring, Fitness studio / sports facilities / company football etc., Free snacks / drinks

We're working in a collaborative diverse team

As we're on our mission to have a fully diverse Team, all nationalities, genders and backgrounds are welcome.

What I will need:

  • At least 5 years of experience providing support on incidents (hands on experience as operator is a plus).
  • Good knowledge of networks and cloud computing.
  • Good understanding of middleware technologies: APIs, Batch transfers, messaging, streaming…
  • Good understanding of middleware technology stack: Java or .NET, XML, JSP or ASP, JavaScript, or VB Script and Node.js; WSDL/SOAP/XML and REST/JSON or equivalent.
  • Experience with Tibco stack is a plus.
  • Good understanding of containers architecture.
  • Good understanding of security and identity protocols such as OpenID, TLS, OAuth, SAML, SSO, PKI (encryption and key management) is a plus.
  • Knowledge in REST design and implementation and system integration (SOA is nice to have).
  • Ability to manage multiple incidents / changes simultaneously.
About Lufthansa Group Digital Hangar GmbH

Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.

www.digitalhangar.aero
Lufthansa Group
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