Lufthansa Group

Manager IT Enterprise Architecture - XR Cape Town

Hello, We are Lufthansa InTouch!

Want to make someone’s day, every day? Join us!


  • Location

    Cape Town

  • Employment level

    Direct entry, Bachelor / Master thesis

  • Function

    Infrastructure Management, IT

  • Working time

    Full time

  • Application deadline


Serving as the Manager IT Enterprise Architecture reporting to the Head of IT Enterprise Architecture you will be leading or acting as expert consultant for key IT projects, system integrations and system developments

  • Keep abreast of latest developments in Genesys and Cloud technologies, in order to provide insights that will influence our technology-driven corporate omni channel IT strategy
  • Expand our digital service platform by evaluating new & upcoming Genesys & Cloud
  • Drive continuous improvements and efficiencies of existing IT services
  • Assist in the development of a holistic view of all technology in the enterprise (enterprise architecture strategy) by using an Enterprise Architecture (EA) framework 
  • Oversee, improve and upgrade enterprise services, software and hardware
  • Assist in the Scope, review and refinement of proposals that will go out on RFP to external vendors
  • Cooperating with main stakeholder within Lufthansa InTouch 
E-mail address for inquiries

Holidays, Life Insurance, Medical Insurance, Flight benefits

Welcome to Lufthansa InTouch

Welcome to Lufthansa InTouch

  • You hold a relevant master’s degree
  • You are an IT professional with at least 7 years of professional ICT experience in a similarly broad area of responsibility with corresponding leadership experience
  • You have a minimum of 5 years’ experience in designing and developing omni channel contact center solutions and technologies
  • You have the ability to develop and maintain a future orientated innovative IT strategy for the provision of an enabling, stable and reliable information, communication and technology services platform
  • Proven experience and track record in managing contact center environments including infrastructure related topics

Should you not receive correspondence within 14days, please consider your application unsuccessful

About Global Telesales (Pty) Ltd.

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
Lufthansa Group