Agent Payment Fraud Detection

Do you have detective skills? Thinking outside the box is one of your strengths?

If so, this job was made for you! We are looking forward to your application!


  • Location


  • Employment level

    Direct entry

  • Function

    Finance / Accounting / Taxes

  • Working time

    Full time

  • Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
  • Analysis and evaluation of bookings in various systems and sources
  • Investigation on given information (e.g. person, transaction, booking, payment)
  • Background research on the internet
  • Consultation of external and internal partners and applications to verify the booking
  • Decision on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments, PNR amendments etc.) in all applicable tools and systems
  • Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport)
  • Initiation and processing of additional actions (i.e. BEACH, PERSEUSS, settlement actions)
  • Proactively supporting the fraud management service by identification of new fraud patterns

* Perform all other duties assigned or delegated by supervisors


Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Lufthansa Group Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses
  • Integration events
  • Charity initiatives
  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program
  • Analytical way of thinking
  • Detective skills
  • Outside the box thinking
  • Open for working in shifts
  • Ability to make independent decisions
  • Ability to work under time pressure
  • Ability to create own solutions in extraordinary situations, not covered by procedure
  • Fluent English (min. B2)
  • Communication skills
  • Autonomous, pro-active and self-driven working style
  • Flexibility
  • Experience in sales audit, refunds or chargebacks will be an asset
  • Knowledge of electronic payment methods and their security issues will be an asset
  • Internet researching skills (OSINT approach) will be an asset

* CV/Resume required

* Must possess permit to work in Poland


About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group