(Junior) IT Customer Support Agent with German

We are looking for a new member for the IT Customer Support team responsible for first-level support of procurement tool.

We are a Team focused on IT development and Customer Support, passionate about problem-solving and enjoy talking to our clients.

We would love to welcome you on board!


  • Location


  • Employment level

    Direct entry

  • Function


  • Working time

    Full time

  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Being a competent support regarding procurement domain
  • Ensuring customer satisfaction and providing professional customer support in English (B2) and German (C1)
  • Communicating and building a good relationship with team and our customers
  • Acknowledge and resolving customer requests
  • Fulfilling requests with accuracy and attention to details
  • Maintaining process database and documentation
  • Cooperating with colleagues from the team and other departments to provide the best service
  • Active participation in the IT community
  • Working with Product Manager responsible for respective system to better understand the technical background
  • Taking part in building strong IT 1st level support for entire LH Group
  • Troubleshooting problems related to system and applications, Data related issues, mapping specific issues

* Perform all other duties assigned or delegated by supervisors


Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Lufthansa Group Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Access to online platform with language courses
  • Integration events
  • Charity initiatives
  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program
  • Master/Bachelor degree
  • Previous customer service experience
  • Previous corporate experience
  • High level understanding of technical aspects
  • Knowledge related to domain (Procurement)
  • Diligent, independent and systematic approach to work
  • Problem solving orientation
  • Strong time management and organizational skills
  • Analytical and conceptual mindset
  • Willingness to expand knowledge and self-development
  • Numeric skills
  • Team player
  • Customer orientation
  • Excellent communication (German C1, English B2) skills in intercultural environment
  • High precision, dedication to deliver the objectives on time
  • Pro-activeness, improvements driver
  • Willingness to participate in projects
  • Flexibility and adaptability

* CV/Resume required

* Must possess permit to work in Poland


About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group