Internship in IT Customer Service Support

Are you ready for the next step in your career? Do you have strong analytical skills?

If so, come and see what we have to offer!

Facts

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

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  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Being a competent support regarding various applications, mainly from P2P and procurement area
  • Being open to changes in support range (diving deeper into specific applications)
  • Ensure customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledge and resolving customer requests
  • Cooperating with colleagues from team and other departments in order to provide the best service

* Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Video: https://player.vimeo.com/video/813204489
Lufthansa Global Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Work-life-balance
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
Employee
  • Integration events
  • Charity initiatives
  • Your English is at min. B2 level
  • You are ready to be a part of our great Customer Support team in Lufthansa
  • You are keen to learn new things
  • You have proactive, solution-oriented mindset and pay attention to details
  • You are able to work in the team as well as independent
  • German – nice to have

* CV/Resume required

 

* Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

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