(Junior) Quality control & Internal Audit Specialist

Are you open minded and have a positive attitude with a high degree of flexibility? Can you work well under pressure, have ownership to assigned tasks? Do you have high team spirit and international experience?

If so, this job was made for you! Come and see what we have to offer!


  • Location


  • Employment level

    Direct entry

  • Function

    Quality Management

  • Working time

    Full time

  • Assesses Key Performance Indicators design and results (samples testing)
  • Assesses Internal Controls design and effectiveness
  • Assesses quality of process documentation
  • Maintains up to date and adequate procedures for Internal ICPA processes
  • Supervises root cause analysis and corrective & preventive measures implementation
  • Successfully interacts with various internal departments (predominantly Operations and Process Management). Acts as trusted partner
  • Actively seeks for operational performance improvement opportunities, including harmonization of processes

* Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Lufthansa Global Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Sharing the costs of foreign language classes
  • Integration events
  • Charity initiatives
  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program


  • Master/Bachelor degree (or close to accomplishment)

Technical Competences

  • Proficient with MS Office (in particular Excel, PowerPoint), SAP, IRIS (nice to have)
  • English - advanced
  • German (nice to have)

Personal Competences/ Soft skills

  • Diligent, independent and systematic approach to work
  • Analytical and conceptual mindset
  • Attention to detail and focus on deliverables quality (end user perspective)
  • Communication and presentation skills (verbal and written)
  • Clear and concise documentation skills
  • Proactivity, can do attitude
  • Focused on (i) processes harmonization & automation, (ii) efficiency

Knowledge/ Professional experience

  • Basis of risk and control concept (why we need controls)
  • 3 years of experience in BPO/ Service Delivery financial processes or/and basic experience (eg. 1 year) in quality assurance/ audit

* CV/Resume required

* Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group