Lufthansa Group

Office Agent Senior

Do you want to be the responsible for the documentary handling of cargo and mail? Also, you will provide support and guidance to Office Agents and provide onsite support where applicable.

 If you want to take this challenge, come to see what we have to offer!


  • Location

    Dulles, VA

  • Employment level

    Direct entry

  • Function

    Logistics / Cargo

  • Working time

    Full time

  • Publishing date


  • Application deadline


The Office Agent Senior performs the following duties:

  • Documentary Acceptances.
  • Shipment Data Capture.
  • Prioritization of Export Build-up and Import Breakdown.
  • Preparation of Export and Import documentation (Manifest, AWBs).
  • Handling of irregularities (MSCA, MSAW, FDCA, damages).
  • Preparation NOTOC.
  • Close out flight.
  • Handling of irregularities (MSCA, MSAW, FDCA, damages).
  • Customer contact (Notify customer).
  • Hand over AWB and Docs to customer.
  • Debit charges.
  • Assists the Cargo Supervisor in monitoring the Office Agent Junior.
  • Provides feedback to Office Supervisor.
  • Provides Support to Office Agent.
  • Supports, co-operates, and communicates with all colleagues.
  • Participates in staff briefings.

*Performs all other duties assigned or delegated by supervisors.

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Senior Office Agent

IAD serves as an important mid-Atlantic gateway for the LH Group.

The ideal Office Agent Senior should meet the following requirements:

  • High school diploma/GED desirable.
  • High school diploma or equivalent.
  • 2-3 years of experience in warehouse handling favored.
  • English and Local/Other required.
  • Qualification according to CHM / GOM.
  • MS Office as user.
  • Shift work / overtime.
  • Constant time pressure.
  • High stress levels.
  • In accordance with rules and regulations, and given authorities.
  • Authority to sign receipts for cargo or mail in accordance with acceptance and delivery procedures.


*CV/Resume and Cover Letter required.

*Company may provide relocation assistance.

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
Lufthansa Group