Lufthansa Group

WebApp Customer Service Advisor with German

Do you have experience in answering inquiries in respective ticketing tool, resolving users’ problems, fulfilling service requests, maintaining process database?

If your answer was "yes", then come and see what we have to offer!

Facts

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT, Other

  • Working time

    Full time

  • Publishing date

    09-23-2021

  • Application deadline

    11-30-2021

As the WebApp Customer Service Advisor with German you will perform the following duties:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Being a competent support regarding various application and access questions
  • Being open to changes in support range (diving deeper into specific applications)
  • Ensure customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledge and resolving customer requests
  • Cooperating with colleagues from team and other departments in order to provide the best service
  • Providing a training for new colleagues
Join Lufthansa!

The role requires answering inquiries in respective ticketing tool, resolving users’ problems, maintaining process database and transferring issues to the respective department. The role requires strong customer and problem solving orientation, verbal/phone skills and analytical skills.

The ideal WebApp Customer Service Advisor with German should meet the following requirements:

  • Your German is at min. B2 Level
  • Your English is at B1 level
  • You are ready to be a part of our great Customer Support team in Lufthansa
  • You are keen to learn new things
  • You have proactive, solution-oriented mindset and analytical skills
  • You are able to work in the team as well as independent

*Must possess a legal work permit in the country of employment.

About Lufthansa Global Business Services Sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group
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