Digital User Experience and Interface Designer (80-100%, all genders)

You have a passion for digital services, fancy applications and smart eCommerce? You love to optimize and simplify digital products in a complex environment and create outstanding user experience? We offer an exciting position in an international team set-up, reporting directly to the Lufthansa Group’s Head of Digital User Experience

Start: upon agreement

You may apply in English or German

Facts

  • Location

    Zürich/Kloten

  • Employment level

    Direct entry

  • Function

    Design

  • Working time

    Full time

  • Salary

    CLA

  • Publishing date

    09-13-2021

  • Application deadline

    10-01-2021

You are improving the user experience of our channels within digital sales. You will optimize features of our products along the airline’s customer journey, leverage best practices, support innovation initiatives and be a hero of prototyping, creative workshops and design sprints.

  • Orchestrating and visualizing best-in-class user flows along the customer journey for different target groups
  • Interface design creation and use case modelling for sales driven digital platforms (web, app, chat, voice, social media etc.)
  • Prototyping and wire framing of innovative digital commerce features
  • Execute design sprints for pre-studies, innovation initiatives and coordinate internal/ external stakeholders
  • Driving user interface design within style guides to improve and leverage UX/UI quality
  • Identify action fields, suggest measures and ensure UX driven interface improvements
Contact

Fabrice Wisler

Human Resources
Swiss International Air Lines AG

Phone
+41 44 564 22 66
E-mail address for inquiries
recruiting.services@swiss.com

Sports facilities and showers, Attractive company pension scheme, Subsidized parking or public transport, Company health management, Nursery, Flight benefits, Employee and networking events, Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Join SWISS

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

  • Bachelor's degree or equivalent professional education in user experience, human computer interaction, interface or interaction design
  • Experience in digital sales, marketing, IT and/or relevant aviation fields is a strong advantage
  • Advanced in prototyping and related tools - basic understanding of HTML and CSS is a plus
  • Comfortable and competent to align user centred thinking, agile working and conversion optimization
  • Flexible to work on different digital B2C initiatives in a team and independently
  • Frustration tolerant, constructive and searching for ways to move forward
  • High organizational skills, motivated to hold creative workshops with diverse team set-ups
  • Fluent in English. German is a plus
About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

www.swiss.com
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