Lufthansa Group

Special Service Expert (m/f/diverse)

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  • Location


  • Employment level

    Direct entry

  • Function

    Logistics / Cargo, Customer service

  • Working time

    Full time

  • First single point of contact for our customers in an international team of Special Services Experts
  • Creation of individual, time-critical and at the same time perfect transport solutions for our customers - whether by air, road or rail
  • Responsibility for smooth customs clearance
  • Development of solutions for worldwide on-board courier transports and partial/full charters
  • Supervision of transport execution (shipment monitoring) as well as control of transport partners and realisation of alternative solutions in case of unforeseen problems
  • Joint responsibility for the monthly bookings of existing customers in our network
  • Support with larger national and international projects

Old-age provision / employee retirement, Flight privileges, Employee events (summer festivals, participation in sports competitions etc), Fitness studio / sports facilities / company football etc.

time:matters Netherlands B.V.


  • Completed training as a freight forwarding specialist, air transport specialist or comparable commercial training
  • Outstanding customer and service orientation as well as the ability to inspire our customers with a "Yes We Can" attitude, even in critical situations
  • Independent, solution- and goal-oriented way of working, coupled with commitment, reliability and a sense of responsibility
  • Friendly appearance, strong communication skills, ability to work in a team and excellent problem-solving skills
  • Willingness to work in shifts
  • Good English skills as well as confident handling of Microsoft Office products (Word, Excel, Outlook, etc.)
  • Must have a legal work permit in the country of employment
About time:matters GmbH

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?
Lufthansa Group