Lufthansa Group

Cash Collector OTC with English (m/f/diverse)

Cash Collector O2C - is mainly accountable for contacting customers (via phone, email) regarding open and overdue items and determine reasons for non-payment. An employee is also responsible for independent handling of customer’s account receivable portfolio in his area of responsibility by fulfilling main duties.


  • Location


  • Employment level

    Direct entry

  • Function

    Finance / Accounting / Taxes

  • Working time

    Full time

  • Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments
  • Identification of non-payment reasons and payment behavior analysis
  • Performs analysis, conducts investigations and reconciliations of accounts as necessary
  • Prepares and sends documents and reports for customers and internal departments (e.g.: statement of accounts, balance confirmation, reconciliation files)
  • Manages dunning process. Completes in a timely manner all tasks determined by Collection Strategy and Collection tool
  • Coordinates cash collection and customer inquiries in Invoicing and Cash Collection cluster
  • Prepares documentation of Collection efforts and cooperates with Sales, Legal and 3rd party Collection Agencies
  • Knows and follows confidential data protection rules and ensures compliance with internal guidelines and procedures
  • Works with accounting documents and processes data and vouchers according to accounts receivables procedures
  • Ensures customer’s master data in accounting system to be up-to-date
Be part of an international team!

Join us! We are looking forward to your application! 


  • Master/Bachelor degree or at least accomplished 3rd year of studies in economic disciplines
  • Any accounting experience in respective field (AR, Cash Collection) will be an asset
  • At least 1 year of experience in accounting field, preferably AR/Cash Collection
  • Very good or Fluent command of English (written and spoken) min B2 or higher level
  • Any experience with ERP and accounting systems will be a strong plus
  • Good command of all Windows applications
  • Charted Accountant qualifications will be an asset
  • Diligent, independent and systematic approach to work
  • Analytical and conceptual mindset
  • Numerical skills
  • Team player
  • Customer orientation
  • Flexibility and adaptability
About Lufthansa Global Business Services Sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Lufthansa Group