Lufthansa Group

Office Agent

You have interest to join an organization that is renowned around the world for it's quality and brand. What are you waiting for?  These office agent positions could be the start of a long term career in the fast moving and exciting air cargo industry. Come work with our team in an environment where the company cares for it's people.


  • Location

    Jamaica, NY

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date


  • Application deadline


Within the operational targets set by the Head of Sales & Handling and/or Cargo Supervisor the Office Agent performs the following duties:

  • Documentary Acceptances.
  • Shipment Data Capture.
  • Prioritization of Export Build-up and Import Breakdown.
  • Preparation of Export and Import documentation (Manifest, AWBs)
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Preparation NOTOC.
  • Close out flight.
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Customer contact (Notify customer)
  • Hand over AWB and Docs to customer.
  • Debit charges.
  • Performs all other duties assigned or delegated by supervisors.

Flight privileges, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days, Vacation Days

Office Agent

Be part of the team!

The ideal Office Agent should meet the following requirements:


  • High school diploma or equivalent desirable.

Technical Competencies:


  • English and Local/Other required.

Expert Knowledge required

  • Qualification according to CHM / GOM.

 IT Knowledge

  • Computer skills as user.
  • MS office.

Airport environment

  • Constant time pressure.
  • High stress levels.
  • Shift work / overtime.

Authorities (disciplinary/professional/financial)

  • In accordance with rules and regulations, and given authorities.
  • Authority to sign receipts for cargo or mail in accordance with acceptance and delivery procedures.


*CV/Resume and Cover Letter submission required.

*Company will not provide relocation assistance.

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
Lufthansa Group