Lufthansa Group

Sales and Customer Service Support

To provide support to the Account Management and Customer Services teams, to facilitate a professional and efficient account management process

Facts

  • Location

    London

  • Employment level

    Direct entry

  • Function

    Sales / CRM

  • Working time

    Full time

To provide support to the Account Management team, to facilitate a professional and efficient account management process

Key Responsibilities 

  • Understand and support account management efforts: answering product and service questions to prospects and providing all necessary information

  • Work under the  direction of the Account Managers/Business Development Managers to manage all Operational related queries
  • Applying a service oriented philosophy – working with the internal team to deliver/implement products and services acting as aTechnical Implementation Manager

  • Monitoring customer accounts, providing data and reports to help the account management team, keeping track of sales targets, answering phone calls and scheduling diaries 

  • Processing new sales leads and managing correspondence between account management team and their clients

 

Free parking, Flight privileges, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Health days, Working at home, Flexible working hours, Diversity programs (eg women‘s promotion), Development programs, Mentoring, Health Plan, Lockers for cyclists / sportsmen, Have a shower, 25 Vacation Days, Healthcare, Life Insurance, Medical Insurance

AirPlus International

We work in across functions, love steering sales, and can respond quickly to changing business needs. Our team manage multiple projects of varying scale and tight timelines at once.

  • Minimum of 2 years relevant professional experience in a similar position or a relevant field
  • Experience in the card payments or credit card industry

Skills & Abilities

  • Strong verbal and written communication skills 
  • Stakeholder management skills: diplomacy, tact, ability to negotiate
  • Strong interpersonal skills that build trusted and collaborative relationships at all levels
  • Customer focus with an ability to adjust behaviour to handle customers and their needs
  • Adaptable, tolerant and flexible to respond to different situations – commitment to deliver maximum service quality
  • Excellent time management, organisational and administrative skills and the ability to multi-task, prioritise and manage work loads
  • High level of accuracy and attention to detail
  • Advanced knowledge of Microsoft Office; Word, Excel & PowerPoint
About Lufthansa AirPlus Servicekarten GmbH

AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.

www.airplus.com
Lufthansa Group
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