Head of Group IT
We are offering an exciting opportunity for an IT Expert with in-depth knowledge in the field of contact center solutions who enjoys standing at the helm of our global IT department. You will be leading the Lufthansa InTouch Group’s IT technology strategy, execution, and its operations – this means, being responsible for all IT-related topics for our network of six international Service Centers.
IT, Network Management
We are LH InTouch, the international service center network of the Lufthansa Group and are looking forward to your support in offering our employees and passengers that "special something" for any kind of request.
- You will be leading the Global IT Team based in Cape Town as well as functionally the local IT Team leads
- Oversee all technology operations and ensure its effectiveness through implementation, evaluation and remedial action should stability of the IT environment and its most critical components not be ensured.
- Develop and establish IT strategies according to industry best practice, driving customer and end user experience in order to support the strategies set by the Board of Directors
- Consult stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology to ensure functionality and efficiency
- Purchase efficient and cost effective technological equipment and software in line with budget expectations
Employee Assistance Program, Life Insurance, Medical Insurance, Vacation Days, Flight benefits
We help, we smile, we care. 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
Of course, you bring along excellent computer skills and the proven ability to learn new applications while displaying a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint and Access) with an emphasis on advanced Excel skills
- You have experience with the following technologies:
- Genesys Engage or PureCloud
- MS Azure / AWS
- Cisco networking
- FortiNet Firewall
- Active Directory
- Database management / SQL programming
- Server infrastructure (HP / Nutanix)
- You have already demonstrated your strong communication skills and high level of empathy, your critical analysis skills and your assertiveness. You have a clear vision for your field!
- You are an experienced and pragmatic Leader
- You are fluent in English
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.www.lh-intouch.com
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