Lufthansa Group

Head of Customer Operations Switzerland (m/f/diverse)

You are a natural-born leader? Experienced both in Customer & Sales Support? You are highly motivated to achieve even bigger success with the team? We have the perfect challenge for you!


  • Location


  • Employment level

    Direct entry

  • Function

    Business Strategy / Corporate Development

  • Working time

    Full time

  • Salary


  • Lead, develop and motivate our Customer Service and Sales Support teams to ensure a high standard of performance.
  • Oversee the day-to-day Customer and Sales Support operations
  • Develop innovative guidelines and processes for Customer and Sales Support
  • Full scope of reactive account management responsibility for SME portfolio
  • Set targets and deliver coaching and feedback
  • Improve team productivity
  • Recruit and maintain a highly-motivated workforce
  • Provide accurate reports to management
  • Build and maintain strong, collaborative partnerships with customers and relevant departments
  • Act as an escalation point to resolve customer issues
  • Ensuring compliance with all relevant guidelines 

Karin Michel

Work with us!

We're looking for a hands-on team player with a strong work ethic who takes ownership of the job!

  • Academic qualification at graduate level or vocational education in business administration and work experience
  • Proven track record in Customer and Sales Support and or Account Management positions
  • First experience in managing a team
  • Strong background in travel and/or corporate card industry
  • Knowledge and understanding of the business and management processes involved in providing services to customers
  • Good computer skills of MS Word, Excel, PowerPoint & Outlook plus experience in Sales Force & CRM software tools
  • Professional English and French language capabilities on negotiation level
  • Persuasive and influential by nature, a highly effective negotiator able to ‘think on their feet’
  • Good analytical and trouble shooting skills
  • Exceptional organizational skills    
About AirPlus International AG

AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 25 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.
Lufthansa Group