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Customer Care & Monitoring Agent (m/f/diverse)

Fixed term contract: 2 years

  • Location: Schiphol
  • Employment level: Direct entry
  • Function: Customer service
  • Working time: Full time
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Do you want to shape the time:matters future with us? Show your talent, grab a job.  

Tasks

  • Monitor time-critical shipments across all transport milestones and service commitments
  • Track shipment status, risks, delays and disruptions across global networks
  • Obtain and validate shipment updates from carriers and operational partners
  • Inform customers proactively on status changes, delays and delivery expectations
  • Coordinate corrective and recovery actions for shipments deviating from plan
  • Escalate critical exceptions, service failures and operational risks
  • Maintain accurate shipment data in transport management and tracking systems
  • Document communications, actions, decisions and escalation activities
  • Contribute to monitoring and customer communication improvements
  • Liaise with customers, operations, leadership and external tracking partners 
     

Behind the scenes

Video: https://player.vimeo.com/video/1001972529

…what if, is what we do when time matters

At time:matters, we’re the experts in high-performance logistics. We love what we do—and have for over 20 years! Join our team, help shape the future of time:matters, and embark on your career journey with us!   

Requirements

  • Completed vocational training or Bachelor's degree, preferably in logistics, transportation, supply chain management or related fields; equivalent experience will also be considered
  • 2+ years of relevant experience in freight forwarding, logistics, transportation, customer service, control tower operations or a similar environment
  • Understanding of international logistics, transport processes & lifecycles
  • Experience in shipment tracking, monitoring, exception management or control tower activities
  • Experience with TMS, ERP, CRM or tracking platforms
  • Good written & spoken English
  • Strong organizational, prioritization & problem-solving skills
  • Ability to manage multiple shipments with attention to detail
  • Ability to work in shift-based or extended-hours environments 
     

Benefits

Company bonus (if applicable)

Flight privileges

Hybrid working possible

Flexible working hours

Company sports / gym

Attractive company pension scheme

Company bonus (if applicable), Flight privileges, Hybrid working possible, Flexible working hours, Company sports / gym, Attractive company pension scheme

Contact

Melina Nikolopoulos

HR

time:matters GmbH

About time:matters Netherlands B.V.

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?
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