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IT Customer Service Intern with German (m/f/diverse)

  • Location: Krakow
  • Employment level: Direct entry
  • Function: IT
  • Working time: Part time
  • Salary: 31,40 PLN gross per hour
Join Us
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Turn your passion for technology and your language skills into real-world experience. As an IT Customer Support Intern, you'll help users, troubleshoot issues, and learn how IT support operates in an international business environment. Build valuable skills while growing alongside experienced professionals. 

Tasks

What you will do 

  • Support German-speaking users and help resolve everyday IT-related requests
  • Learn how professional IT Service Desk operations work in an international environment
  • Gain practical experience with business applications used across Lufthansa Group
  • Register, prioritize and coordinate support tickets with specialized teams
  • Track ongoing requests and help ensure timely issue resolution
  • Create and update user guides, knowledge base articles and process documentation
  • Analyze service data and help improve the quality of support processes
  • Prepare reports, presentations and insights based on operational data
  • Contribute your ideas to improve the way we work and serve our customers
  • Collaborate with international colleagues and stakeholders from different countries 

Behind the scenes

Video: https://player.vimeo.com/video/813204489

Lufthansa Group Business Services

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

Work-life balance

  • Flexible working hours from Monday till Friday
  • Flexible internship schedule
  • Hybrid working model
  • Opportunity to work from each part of Poland

Requirements

We are waiting for your application, if you:

  • Speak German (B2/C1 level) and English (B2 level)
  • Are a student interested in IT, technology, customer support, or business operations
  • Enjoy learning new tools and technologies
  • Have a customer-focused mindset and strong communication skills
  • Like working with people in an international environment
  • Pay attention to detail and take pride in delivering high-quality work
  • Are proactive, organized, and eager to develop your professional skills 

*CV/Resume required

*Must possess permit to work in Poland

Benefits

Free parking

Employee events

Hybrid working possible

Flexible working hours

Lockers for cyclists / sportsmen

Free parking, Employee events, Hybrid working possible, Flexible working hours, Lockers for cyclists / sportsmen

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Lufthansa Group
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