The sky’s the limit in Dubai - join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region! Ready to soar? Apply today.
The sky’s the limit in Dubai - join our dynamic Fulfillment team and play a pivotal role in delivering excellence for the Aircraft Component Segment across the thriving Middle East and Africa region! Ready to soar? Apply today.
Tasks
- Central contact person within customer service for all issues of daily operational business of high complexity and escalation
- Manage the customer relationship at operational level and ensure its ongoing development
- Monitor costs and revenue on the relevant customer contract independently.
- Analyze profitability and ensure invoicing in line with customer contract
- Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility
- Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System
- Prepare performance dialog with the customer and internal interfaces within LHT and lead it based on the available reports and KPIs
- Assume key user functionality for projects, processes and interfaces; Assist and instruct employees
- Develop and implement customer-specific special processes
- Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information
- Work in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP
Behind the scenes
Requirements
- Knowledge of economic principles and contexts
- Fluent in English, Arabic and/or German desirable
- Very high service and customer orientation, sociable
- Good computer skills (MS-Office, SAP R / 3)
- Ability to work within teams
- Ability to guide employees
- Creativity / innovative thinking
- High degree of flexibility
- Independent and systematic working within a rapidly changing environment
- Responsibility and self-initiative
- Openness for professional development
- Ability to handle stress
- Willing to travel
- University or technical college degree preferably with aviation background
- 3-5 years relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft
- Experience of working in a multinational company
Company
About Lufthansa Technik AG
Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
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