Senior Cargo Customer Service & Operations Employee

  • Location

    Amsterdam (Airport)

  • Employment level

    Direct entry

  • Function

    Logistics / Cargo

  • Working time

    Full time

  • Publishing date

    11-12-2025

  • Application deadline

    12-03-2025

Sell and promote actively and efficiently Swiss WorldCargo’s products and capacities at the highest yield possible. Ensure optimal Customer Service based on Swiss WorldCargo’s Vision and Quality Standards. Optimize flights/trucks. Tight collaboration with colleagues globally. Based in Amsterdam, you'll focus on AMS/RTM stations and occasionally support other stations, mainly in Western Europe.

 

Sell and promote actively and efficiently Swiss WorldCargo’s products and capacities at the highest yield possible. Ensure optimal Customer Service based on Swiss WorldCargo’s Vision and Quality Standards. Optimize flights/trucks. Tight collaboration with colleagues globally. Based in Amsterdam, you'll focus on AMS/RTM stations and occasionally support other stations, mainly in Western Europe.

 

Tasks

Your main tasks include, among others:

  • Organize optimal workflow
  • Answer phone calls and team mailbox as quickly as possible
  • Manage and clean queues
  • Manage Customer Service activities
  • Manage bookings, quotations considering the dynamic pricing modes. Be oriented for upselling and high yielding cargo
  • Sell proactively available capacities
  • Manage allotments and pre-bookings and inform Manager about market trends, and customer feedback/information
  • Operational planning of flights & trucks, escalations, recovery tasks
  • Regular exchange with partners and providers
  • Cooperate closely with local organization
  • Willingness to take risk and show a pro-active approach
  • Willingness to occasionally visit customers jointly with Sales Executives or Manager and collaborate closely with them
  • Be updated with My SWISS WorldCargo news, pull-out information, Local Procedures and guidelines
  • Observe directives and given deadlines
  • Willingness to travel domestically/internationally for training and events if required
  • Ensure promotion of Offer & Order as well as online booking platforms (eg. Cargo.One, Webcargo etc)

Behind the scenes

Setting the heartbeat of SWISS

As a member of our operations team, you’ll work at the core of the exciting world of SWISS. Driven by a passion for aviation, you are the pulse that keeps our operations up and running. With the planes, passengers and everything around it in view, you'll orchestrate the journeys from the ground up.

Together, we fly

We connect cultures and create unique experiences. With exceptional crews in the air and a strong foundation on ground. We are a unity, yet many characters. Carrying Switzerland closer to the world. And the world closer to us. We genuinely want our guests to have a great time travelling with us.

Video: https://player.vimeo.com/video/377755417

The leading airline of Switzerland

With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva. As a member of the Lufthansa Group, SWISS drives sustainable aviation for our guests, employees and society,  society, offering that distinctive SWISS experience.

Requirements

The ideal Senior Cargo Customer Service & Operations Employee should meet the following requirements:

  • Minimum MBO/HBO level education or similar successfully completed with diploma preferably in the aviation, logistics or administrative direction
  • Microsoft 365, TEAMS,
  • Power BI
  • Altea FM
  • Extensive knowledge of Swissworx and/or Skychain
  • Jettware ULD control portal
  • Dynamic Pricing Tools
  • VMail 
  • IATA DGR Cat VI or willingness to be trained
  • IATA Live Animals training or willingness to be trained
  • Must have a minimum of 5 years Cargo experience with an Airline or GSSA
  • English (full capability in speech and writing)
  • Dutch knowledge is a plus
  • Any other language skills are considered an asset
  • Open minded and positive attitude
  • Team player
  • Able to work well organized
  • High degree of flexibility and resistance to high workloads
  • Ownership of assigned tasks
  • High team spirit and multicultural openness.
  • Be discrete and work focused to given objectives and priorities

 

*CV/Resume and Motivation letter required

Company

About Swiss International Air Lines AG

Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.
www.swiss.com
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