Lufthansa Group

Customer Service Consultant - Cape Town

We are hiring, Customer Service Consultants for our forever expanding Contact Centre. 


  • Location

    Cape Town

  • Employment level

    Direct entry, Apprenticeship

  • Function

    Customer service

  • Working time

    Full time

  • Effective and timely call handling
  • Assures work meets all quality standards e.g. CEEF, Error Ratio and procedure.
  • General Lufthansa and Star Alliance information on required markets.
  • Flight reservation bookings, re-bookings and re-routings.
  • Flexibility to a rotational shift.
  • Provide relevant services to customers as per market /services.
  • Adhere to all processes, rules and regulations in service delivery (e.g. Data Protection).
  • Offer alternatives actively and ensure First Call Resolution.
  • Seek full understanding of client and customer requirements.
  • Be professional, friendly and courteous to the customers at all times.

Human Resources

E-mail address for inquiries
Welcome to Lufthansa InTouch

Welcome to Lufthansa InTouch 


  • High School Graduate.
  • 2years Customer Service Experience
  • Fluent in English both verbal and written.
  • Proven customer service and sales skills.
  • Good understanding of computer system and standard software.
  • Availability and ability to work rotating shifts and public holidays. 

Should you not receive correspondence after 14days of submitting your application, please consider your application unsuccessful.

About Global Telesales (Pty) Ltd.

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
Lufthansa Group