Lufthansa Group

Business Systems Analyst - Group IT

Lufthansa InTouch is hiring, join our exciting Team as a Business Systems Analyst. Help the business to address changes through technology. 


  • Location


  • Employment level


  • Function

    IT, Projektmanagement

  • Working time

    Full time

  • Publishing date


  • Application deadline



  • Knowledge of upstream/downstream impact of system changes. Able to make multiple recommendations on how to improve the business processes/workflow. 
  • Critically evaluates information gathered from multiple sources to develop logical recommendations. Conduct requirement analysis, prepare, and present cost proposals for modified or replacement systems.
  • Assists in writing requirements, design, testing and/or initiation of projects to help provide solutions for LH InTouch customers. Translating client requirements into highly specified project briefs. 
  • Delivers creative solutions to business problems and initiates and collaborates on new business opportunities – supporting business objectives and to leverage the existing footprint in technology to ensure return on investment.


E-mail address for inquiries
Welcome to Lufthansa InTouch!

Welcome to Lufthansa InTouch!


  • University degree in a relevant IT or other equivalent tertiary qualification 
  • 2-3 years’ experience in a contact centre IT environment.
  • Advanced proficiency in Business Systems Analysis.
  • Experience in developing and supporting service centre IT environments (Genesys, Citrix, MS Azure, IVR self-service, automation, digital channel integration, interaction analytics etc.).
  • Knowledge of ICT infrastructure planning and development (Cloud).
  • Knowledge of telecommunication technology (e.g., MPLS, VPN, SD WAN, SIP trunking).
  • Understanding of project management methodologies (Agile) and the service delivery model (ITIL)

Should you not receive correspondence within 14days after the closing date, please consider your application unsuccessful

About Global Telesales (Pty) Ltd.

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
Lufthansa Group