Human Resource Business Partner

Are you passionate about working with people? Do you have a positive disposition and able to collaborate effectively? Are you willing to adapt and grow in a fast-paced working environment? Are you a strong dynamic & diplomatic communicator? Then please continue for more detailed information on the vacancy within our team at Lufthansa InTouch Cape Town.


  • Location

    Cape Town

  • Employment level

    Direct entry

  • Function

    Administration, HR

  • Working time

    Full time

The Successful Candidate will drive business performance through the appropriate implementation of HR initiatives. Areas of impact include resourcing, employee relations, reward, compliance of people policies, performance/productivity, development and employee benefits.

Core Tasks of the Role, but not limited to:

  • Resourcing - Understanding of market needs and product/service offering and ensure strong candidate fit  - Full ownership of the recruitment process including administration and reporting
  • Employee Relations - Supporting, guiding, educating line managers and chairing enquiries such as Performance and Sick Management, Behaviour, Incapacity, Counselling, etc
  • People Development - Ensuring continious process development and design, roll out and faciliate HR relvant learning interventions
  • HR Administration including Employee Benefits - Admninistering of employee benefits, HR documents, HR Reporting, etc 
  • Staff Engagement and Retention Initiatives - Involved in people enagement and retention initiatives aided to enhance organisational effectiveness 

Jeanine  Brink

Human Resources
Global Telesales (Pty) Ltd.

E-mail address for inquiries

Old-age provision / employee retirement, Flight privileges, Health Plan

Take off with Lufthansa InTouch Cape Town and start your new career

Walk this journey with our forever expanding Service Centre. 

  • Qualification in Human Reource Management and/or 5 Years experienc ein the Human Resource Field
  • 5+ years experience in as a HR Generalist/Consultant/Pratitioner - preferably in a Contact Centre Environment
  • Extensive knowledge on BCEA;LRA; EEA and applicable acts
  • Demonstrated experience in providing people solutions across the full suite of  Human Resource managerial disciplines
  • Proven capacity to work under pressure in a fast-paced environment, multi tsking and meeting tight deadlines.
  • Excellent analytical skills essential
  • Good relationship builder with positive disposition

Should you not receive correspondence within 14 days after the closing date, please consider your application unsuccessful.

About Global Telesales (Pty) Ltd.

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
Lufthansa Group