Customer Service Consultant - French Market - XR Cape Town

Customer Service Consultant - French Market

Want to make someone’s day, every day? Join us!


  • Location

    Cape Town

  • Employment level

    Direct entry

  • Function

    Customer service, Sales / CRM

  • Working time

    Full time

  • Publishing date


Assist customers with all travel related services and customer enquiries (Inbound & Outbound).

Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times.



  • Effective and timely call handling
  • Assures work meets all quality standards
  • Assures work meets business productivity goals.
  • Seek opportunities for continual improvement.
  • Embraces and promotes change.
  • General Lufthansa and Star Alliance information on required markets.
  • Flight reservation bookings, re-bookings and re-routings.
  • Flexibility to a rotational shift.


E-mail address for inquiries

Health Plan, Employee Assistance Program, Holidays, Life Insurance, Flight benefits

Lufthansa InTouch Cape Town

Want to make someone’s day, every day? Join us!

  • 1 -2years Customer Service Experience
  • Fluent in French both verbal and written.
  • Valid Asylum Seeker or Refugee Status Document
  • Proven customer service and sales skills.
  • Good understanding of computer system and standard software.
  • Availability and ability to work rotating shifts and public holidays.

Should you not receive correspondence within 14days from date of submission, please consider your application unsuccessful

About Global Telesales (Pty) Ltd.

We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
Lufthansa Group