Lufthansa Group

Cisco VOIP Engineer

Come and join our team and be part of an extraordinary experience.


  • Location


  • Employment level

    Direct entry

  • Function


  • Working time

    Full time

We are growing continuously and therefore looking for Cisco Voice Engineer. 

Candidate should be able to prioritize and manage projects from design through implementation, testing and documentation. 

  • Responsible for Implementation, Integration and technical support of Cisco Unified Communications Manager (CUCM) Clusters and/or similar platforms.
  • Strong knowledge of Cisco voice network hardware and software, voice network infrastructure, voice topologies and protocols.
  • Responding to monitoring alerts to identify and take appropriate action to avoid service impact.
  • Troubleshooting issues with CUCM, IM&P, Voice-Gateways, voice recording system, and gathering to vendors.
  • Troubleshoot Cisco Jabber application.
  • Overall knowledge of CTI systems and all supplementary voice services such as: Voicemail, IVR, Call Forwarding, Call barring, others.
  • Responding to monitoring alerts to identify and take appropriate action to avoid service impact
  • 2nd and 3rd level support of existing systems.

Working In Lufthansa Industry Solutions

Position requires a minimum of 1-3 years of hands-on expertise on Enterprise business communication systems, solutions and technologies.

  • Bachelor’s degree in Engineering, Computer Science or equivalent
  • Knowledge of networks (architecture, routing, switching, firewall), system documentation.
  • Very good communication behavior as well as high service and customer orientation
  • Experience setting up and maintaining Cisco Unified Call Manager (CUCM) including strong troubleshooting, analytical, and problem solving skills
  • Experience with voice gateways protocols: MGCP, SIP, H. 323, SCCP, digital PRI / E1 / T1, analog FXO / FXS on Cisco 2900/3900/4000 and legacy devices
  • Cisco Collaboration certification  (CCNA Collaboration)
  • Knowledge about Callisto CTModule and its usage.
  • Very good English skills, German skills preferred.
  • Willingness to travel
About Lufthansa Industry Solutions Sh.p.k.

Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.300 people at several branches in Germany, Albania, Switzerland and the USA.
Lufthansa Group