Customer Service Advisor with German for Applicant Tracking System (ATS)

Are you ready for the next step in your career? Would you like to work in IT area?

If so, this job was made for you! 

Facts

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

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This role requires answering inquiries in respective ticketing tool and sometimes by phone, granting accesses to the tool, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective departments.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Being a competent support regarding our internal ATS recruitment process
  • Ensure customer satisfaction and provide professional customer support
  • Communicating and building a good relationship with our customers
  • Acknowledge and resolving customer requests
  • Fulfilling requests with accuracy and attention to details in internal ATS and ticketing tool
  • Cooperating with colleagues from team and other departments to provide the best service
  • Providing a training for new colleagues

* Perform all other duties assigned or delegated by supervisors

 

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Video: https://player.vimeo.com/video/813204489
Lufthansa Global Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Work-life-balance
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
Development
  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team
  • Sharing the costs of foreign language classes
Employee
  • Integration events
  • Charity initiatives
Benefits
  • Multisport Card
  • Extra social benefits
  • Pre-paid cards
  • Employee referral program

We are waiting for you if:

  • Your German is at min. B2 level
  • Your English is at B2 level
  • You are ready to be a part of our great Customer Support team in Lufthansa
  • You are keen to learn new things
  • You pay attention to details, have proactive, solution-oriented mindset and analytical skills
  • You are able to work in the team as well as independently
  • You already have your first corporate experience, preferably in customer service
  • Experience in HR, especially in recruitment will be an asset

* CV/Resume required

* Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

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Lufthansa Group
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